FAQ

Payment

What payment methods do you accept?

We accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Once the order has been placed, we are unable to change the method of payment and/or currency.

If you would like to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal.

Will I be charged duties, taxes and any other fees?

Little Glam does not charge sales tax at check-out since we are based in Hong Kong and there is no sales tax or GST to be charged.

However, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Little Glam does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we are not able to reimburse you for duties and taxes paid upon delivery.

Where do I enter my discount code?

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember only one discount code can be used per order!

Can I use a discount code on a sale item?

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

Is your site safe and secure?

Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

How is refund processed?

For questions on Returns and Exchanges, please check here.

Please note Little Glam cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

My Order

Can I cancel my order?

Should you wish to change and cancel your order, please email us with YOUR EMAIL and ORDER NUMBER to contact@littleglamjewelry.com

within 6 hours after the order has been placed.

*No cancellation is accepted after an order has been processed.

Can I change my address?

Should you wish to change your shipping address, please email us with YOUR EMAIL and ORDER NUMBER to contact@littleglamjewelry.com

within 6 hours after the order has been placed.

*We are unable to change a delivery address once the order has been processed.

In case you did not collect your order and courier sent it back to us, we will charge for shipping fee and might send again.

Can I update my order?

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.

If your order has not been shipped, please reach out to us at contact@littleglamjewelry.com with your EMAIL, ORDER NUMBER and the details on the change.

How can I track my order?

With the tracking number you can track your order here, or email us to contact@littleglamjewelry.com with YOUR EMAIL and ORDER NUMBER, we'll be happy to track it for you.

Shipping

Do you ship internationally?

Yes, we offer worldwide shipping!

We ship from Hong Kong to the following countries at the moment. Regret that if your country is not included, the list would be updated depending on the announcement from Hongkong Post.

We currently deliver to the following countries:

Asia
Hong Kong, Indonesia, Japan, Macao, Philippines, Singapore, South Korea, Taiwan, Thailand

North America
United States of America, Canada

Oceania
Australia

Europe
Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.

What are the shipping fee and delivery timeline?

United States, Australia, Germany, Netherland, United Kingdom
Delivery Time: 6-14working days
Standard Shipping: USD8.9 |  FREE for orders above USD50.0

Austria, Belgium, Denmark, Finland, Norway, Switzerland, Spain, Sweden
Delivery Time: 7-14 working days
Standard Shipping: USD8.9 | FREE for orders over USD80.0

Canada, France
Delivery Time: 7-12 working days
Standard Shipping: USD15.9 | FREE for orders over USD120

Macao, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan, Thailand
Delivery Time: 3-14 working days
Standard Shipping: USD5.9 | FREE for orders over USD50.0

Hong Kong
Delivery Time: 2-3 working days
Standard Shipping: USD2.5 | FREE for orders over USD25.0

Please note that delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus, we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-5 business days.
For Custom orders take 10-20 business days.
For Pre-orders take 30-60 business days.

However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please email us to contact@littleglamjewelry.com with YOUR EMAIL and ORDER NUMBER if there is any question concerning the time to dispatch your order.

Do you offer express delivery?

We know you're excited to receive your Little Glam order(s), and we're always working on ways to get your jewelry to you faster.

We offer our Expedited Shipping option via FedEx or UPS to the following countries/locations: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Indonesia, Japan, Macao, Netherlands, Norway, Philippines, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

Regret that we are unable to offer express delivery to all other countries and outlaying islands this moment.

How can I track the shipping status of my order?

Absolutely! We’ll send a tracking number via email to you within 24 hours before we bring your package to the Post Office.

With the tracking number you can track your order here for your orders shipped by standing shipping or email us to contact@littleglamjewelry.com with YOUR EMAIL and ORDER NUMBER, we'll be happy to track it for you.

How can I get more information about Shipping & Delivery?

For more information about Shipping and Delivery, please check here.

Returns & Exchanges

Can I return my jewelry?

Yes! Customer satisfaction is our first priority. If you’re not 100% satisfied, we would do our best to make things right.

For any reasons you are not fully satisfied with the purchased item(s) upon receipt, please contact us for returns or exchanges within fourteen (14) days from the date of receipt of the item(s). Then, we’ll send you step-by-step instructions for returning your jewelry.

For questions on Returns and Exchanges, please check here.

When will I receive my refund?

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).

For questions on Refunds, please check here.

Materials & Product Care

What materials do you use to craft your jewelry?

Our jewelry is made from a range of precious metals including 925 Sterling Silver, 14k Gold Plated (coated with thick layer of 14k Gold or Rose Gold on the top of a Sterling Silver base) and 10k/14k Solid Gold. Our jewelry is nickel-free.

For more details on the Materials, please check here.

What gemstones do you offer?

We carefully selected a wide range of colorful genuine gemstones to craft our jewelry, each has its unique properties and beauty. We offer genuine gemstones including Amethyst, Blue Topaz, Rainbow Moonstone, Rose Quartz, Labradorite, White Topaz, Aquamarine, Garnet, Peridot, Citrine, Tourmaline, Black Onyx, authentic Opal, etc.

Please refer to the individual product descriptions for more detail.

Will my jewelry tarnish or turn my finger green?

Any jewelry made with even precious materials such as Sterling Silver and Rose Gold that contain copper may tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals.

To obtain tips on Caring for Jewelry, please click here.

How can I keep my jewelry gleaming for years to come?

Keeping your gemstones gleaming is easy!

To obtain tips on Caring for Jewelry, please click here.

Gifting

Can I have my order gift-wrapped?

We would make unboxing special for everyone, all jewelry comes in beautiful packaging even it's a gift for yourself! Each piece is beautifully placed in our gift box (we may combine items into one box if it is not indicated that it is a gift).

Do you offer greeting cards?

Absolutely! We offer physical greeting cards for free.

During checkout, make sure to indicate which piece is a gift and enter your special message if any, it will be handwritten on a greeting card.

Privacy Policy

What is Little Glam's Privacy Policy and How Is Data Used?

To review Little Glam's Privacy Policy, please click here.

Others

What if I have other inquiries?

If you still have questions or simply have something to say, you may click here to fill out the form or send us an email to contact@littleglamjewelry.com, we'll get back to you as soon as we can.